Refund Policy

Last updated 2026-10-11

What this covers

This policy covers Ficlore subscriptions bought on the Ficlore website. Those orders are processed by Creem, operated by Armitage Labs OÜ, as Merchant of Record, so a refund is paid by Creem to the payment method you used.

Within 14 days of your first purchase

If you ask within 14 days of your first purchase, you get a full refund.

After that

You can cancel at any time. Cancelling stops future renewals, and the subscription stays active until the end of the period you have already paid for. That period is not refunded in part: there are no pro-rated refunds.

How to ask for a refund

Write to support@ficlore.com (the address is also on the receipt Creem emailed you) and include the order number from the receipt if you have it. We answer within 3 business days. If we do not, you can ask Creem directly at support@creem.io.

Your rights as a consumer

This policy does not affect any rights you have as a consumer under the law where you live.

Purchases in an app

Subscriptions bought through the App Store or Google Play are refunded under Apple's or Google's rules. Ask Apple or Google for the refund.

Contact

Questions about refunds: support@ficlore.com.